How Do I Buy from Vets First Choice?

Vets First Choice makes it easy for pet owners to shop online for prescription medications, food, treats, toys, and other pet supplies. Here is a step-by-step guide to signing up, browsing products, checking out, and more when buying from Vets First Choice.

Formerly known as Vets First Corp, Vets First Choice is an online pet pharmacy and supply store owned by Covetrus. They partner with veterinary practices to offer convenient home delivery of prescribed medications, foods, and other necessities.

Buying from Vets First Choice is simple if you follow this guide for creating an account, searching for items, checking out, and understanding delivery and payment. In no time, you can have all your pet’s needs shipped right to your door.

Signing up for an account

To buy products on the Vets First Choice website or mobile app, you need an account. Here’s how to set one up:

Creating an account

Go to and click “Register” or download the app and tap “Create Account.” Provide your name, email, password, and address to create a free account.

Adding your pet

Once your account is set up, you can add your pet’s name, gender, breed, birthday, and medical conditions. This helps customize recommendations.

Shopping on Vets First Choice

Now that your account is ready, it’s time to start shopping. Here are some tips:

Browsing products

Browse category tabs like food, treats, toys, flea and tick, medicine, and more to see available products. Filter by pet type, brand, discounts, ratings, and more.

Searching for products

Use the search bar to find specific items by name or description. Try searching by medical condition to find relevant products.

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Adding items to your cart

When you’re ready to purchase, click “Add to Cart” on the product page. Your cart will save items until you’re ready to check out.

Checking out

When finished shopping, click your cart and proceed to checkout. Confirm your shipping address and payment method to place the order.

Placing an Order

Once the desired items are selected, proceed to the checkout page. Here, input the necessary details and finalize the purchase. At this stage, consider leveraging any available Vets First Choice promo code to maximize savings.

Prescription medications

If your pet needs prescription medicine, Vets First Choice makes it easy to order refills.

Getting a prescription

Ask your vet to send an e-prescription to Vets First Choice to allow ordering and refills.

Uploading prescriptions

If you already have a paper prescription, take a picture and upload it when prompted at checkout.

Filling prescriptions

Once received, Vets First Choice will automatically fill and deliver your pet’s prescription when it’s time to refill.

Delivery options

Vets First Choice offers flexibility in how you receive your order.


For medications or foods you need regularly, enroll in auto-ship to automatically receive new supplies when yours run low.

One-time delivery

Choose one-time delivery at checkout for a single shipment of your order to your home.

Pickup in store

If available in your area, opt for in-store pickup and grab your order from a Vets First Choice retail partner location.

Payment and pricing

Here are some key details on how to pay and Vets First Choice pricing:

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Accepted payment methods

Vets First Choice accepts major credit cards, debit cards, PayPal, and even CareCredit healthcare credit cards.

Prices and discounts

Pricing is competitive, and you can often find discounts on first-time orders or when enrolling in auto-ship. Prescriptions are filled at the lowest price available.

Returns and exchanges

Unopened products can be returned within 30 days. Damaged or defective items can be exchanged.

Customer service

If you need help ordering or have any questions, Vets First Choice offers the following customer support:

Contact options

Call 1-844-838-2738 or initiate a live chat on the website to speak to a customer service representative for assistance.

FAQs and resources

Answers to frequently asked questions and other resources can be found on the Vets First Choice website under the Customer Support section.


Shopping on Vets First Choice is an easy process. Just create an account, browse products, add items to your cart, and check out conveniently online. Prescriptions can be filled and delivered automatically. With customer support available, you can get everything your pet needs shipped straight to your home.

Final tips

  • Enroll in auto-ship for effortless refills on prescription medications or regular deliveries of pet food.
  • Browse by medical condition for recommendations if your pet has specific health needs.
  • Look out for discounts and promos, especially on your first order.
  • Contact support via phone or chat if you have any questions.

Vets First Choice makes keeping your pet happy and healthy more convenient than ever. Follow this guide for an easy ordering experience.

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H2: FAQs

Q: Does Vets First Choice offer same day delivery?

A: Vets First Choice does not typically provide same day delivery. Orders are usually delivered within 2-5 business days. However, expedited shipping can be requested for an additional fee to receive your order faster.

Q: Can I return prescription medications to Vets First Choice?

A: Prescription medications cannot be returned once dispensed according to federal regulations. However, if the medication is damaged or defective, Vets First Choice can process an exchange.

Q: How does Vets First Choice handle prescription refills?

A: When nearing time to refill your pet’s prescription, Vets First Choice will automatically contact your veterinarian for authorization and fill the prescription for delivery. This makes refilling medications easy.

Q: Does Vets First Choice price match competitors?

A: Vets First Choice offers to price match other online pet pharmacies. Just contact customer service and they will work to match a lower price on identical products that are in stock. Any proof of the competitor’s price may be required.

Q: What types of pets can use Vets First Choice prescriptions?

A: Vets First Choice provides prescription fulfillment for dogs, cats, horses, and exotic pets as long as an authorized prescription is provided by a licensed veterinarian.

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